Instant Messaging Counselling

First contact

You decided you would like to start instant messaging counselling together and get in contact with my self. During our first contact, I'll inform you that I will soon email to you information about the contract, payment method and a time where we can have our sessions via instant messaging. I will also go through what to do if technology fails us. I invite you to ask any clarifications regarding the documents I emailed. 

Instant messaging sessions

You made an appointment with myself and you are now getting ready for your first session. In a face-to-face setting, I would offer you a glass of water or a cup of tea and I would have a packet of tissue on the tea table next to the couch. This is something you may want to consider having at hand prior to the start of the session. If you have other comforts around (like a blanket), make sure you have them ready before starting.

On the first session, I will also ask you about the reasons that brought you to counselling and what your expectations are of therapy together. 

Instant messaging: the set up

For your instant messaging counselling sessions, the platform I use is Zoom. It is easy to download ( and use, it is lightweight and end-to-end encrypted. I have my GDPR document with Zoom available on request. Zoom is used for video-calling as well, so when you log in, make sure that audio and video as switched off (I will ensure that the link I create has already that option activated). 

At the time of the booking, I will email you a unique link to our online therapy room which will be used for our therapy together, so you can just log in at the time of your appointment.

Please con​sider the following before the start of the session:

a) Find somewhere comfortable, private and without distractions for your sessions (if you have a car, that would work as well). I appreciate privacy may not be always possible, especially when you are sharing the flat with other people, and it is important to know that 'the best you can do' is enough.

b) Ten minutes before the start of the session, make sure that your phone is charged and you have a set of headphones/earphones at hand to avoid straining your neck and shoulders. 

c) Ensure that you are phoning from a place where there is enough signal for a clear conversation



Session time for instant messaging counselling is 50 minutes and I charge £40 per session.


Payments are made through an invoice that I will send to you via email.

If you book your session and you change your mind about attending, I am asking you to let me know as soon as possible so I can offer a refund if this is what you prefer. Although I don't generally charge for cancellations and rescheduling, same day cancellation will be charged in full to cover the costs I incurred in securing that slot for you that I would otherwise be unable to cover. 

If I happen to cancel and you have already paid, I will try to reschedule free of charge. Further information about the cancellation policy can be found in the contract.

More questions?

I will be in a position to offer instant messaging counselling from September 2020. 

I would like to invite you to contact me anyway to enquire more about this way of working.

If you are curious about other ways I work online or you are still unsure what platform would suits you best, you can find the information here:

video calls

phone calls


If you have further questions, you can either email me at or text me at 07594846033. You can also have a 15-minute phone call free of charge if that works best for you. You can also ask me anything about my practice or any curiosity you have about online counselling and the type of therapeutic work we can do together. This should give you an idea on whether you would like to start counselling together.